Despatch, Privacy & T&Cs

Purchases made on the Vision Gallery website are handled and protected by PayPal. None of your financial information is given to Vision Gallery
You do not need to have a PayPal account to purchase using PayPal. You will be asked for details during the secure purchase process via PayPal. If you already have a PayPal account your purchase will be sent to your verified address. If you buy using the online facility and PayPal prices do NOT include postage/delivery, you will be asked for your delivery address and advised of the cost of despatch separately and this will be payable before the item can be despatched. We do not deliver to PO Boxes and purchasers from abroad must arrange their own delivery once purchase payment is cleared. Most purchases are despatched within 2 working days but you are asked to allow 3-5 working days since there is only one person not a team managing sales and despatch. If your order is urgent please telephone Liz's mobile 07970 772063

Privacy Policy

A new European privacy law called GDPR, or General Data Protection Regulation, came into force from 25 May 2018. The GDPR regulates how organisations may use, store, and delete personal data. Vision Gallery is committed to protecting the security of your information. We will not disclose your information to anyone.

Vision Gallery only collects basic personal data about you in order to fulfil your order or purchase from Vision Gallery. This may include name, address, email, phone number.
Financial transactions are completed securely through PayPal and are subject to the Privacy Policy of this institution. Please visit for PayPal Privacy Policy. No financial information is given to or stored by Vision Gallery.
Why we need your data
We need to know your basic personal data in order to provide you with on-going gallery updates and to fulfil your purchases in line with this overall contract. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.
What we do with your data
All the personal data held by Vision Gallery is used for the fulfilment and despatch of your order or purchase. No 3rd parties have access to your personal data unless the law allows them to do so.
PayPal has a Data Protection regime in place to oversee the effective and secure processing of your personal data. More information on this framework can be found on their website (see above). Any data held by Vision Gallery is encrypted and password protected.

How long we keep your data
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Information supplied by you which we use for contacting you about forthcoming events will be kept by Vision Gallery until you notify us that you no longer wish to receive this information. Please email if you have any queries about the information we hold.
What we would also like to do with your data
We would however like to use your name and email address to inform you of other future events, new artworks by Liz Hankins and related Vision Gallery artists. This information is never shared with third parties and you can unsubscribe at any time via phone, email or our website. Please state in writing if you do not wish to be contacted in this way.

What are your rights
If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact me to have the matter investigated. Email
If you are not satisfied with my response or believe I am not processing your personal data in accordance with the law you can complain to the Information Commissioner’s Office at

Description of goods

As far as possible we try to be accurate with the descriptions we place on the site. Please be advised that due to the way monitors are set the colours on your screen may vary from the item in reality.
We will show the size in width, depth and height where relevant and the medium used.
We will also indicate whether an item is supplied framed or not.
For the prints we will indicate whether or not the work is on archival paper using long life pigment inks on archive quality paper (known as "giclee" prints).


We hope to ship all purchases immediately and at latest within 3 -5 working days when payment is completed or cheque has been cleared.
It may be the case that a work needs to be sourced from an artist, in which case we will advise you of any possible delay to delivery or additional costs.
We ship unmounted prints in tubes to protect them and keep costs down. You can request a print to be packed flat and you will be asked to pay any additional postage costs before the item is despatched.
The preferred delivery method is Special Delivery, which includes insurance via Royal Mail. All items are sent with a tracked delivery service. For next day delivery on larger items other services are sometimes used such as UPS. Postage costs vary depending on weight and volume and additional insurance charges may apply but we will obtain accurate shipping quotes before you decide how you would like an item sent to you.
We cannot ship to PO Box numbers.
Delivery to non-UK addresses must be organised by the purchaser on completion of payment in full to Vision Gallery

Purchasing a work

· If we do not hold the item in stock at the gallery we will check availability with the artist.
· We will advise you of the full price with the postage cost advised by the artist if they hold the work.
· If we have received your payment online already and the price does not include delivery, you will be contacted with a price for despatch and asked to pay that separately before the item can be despatched.
Upon clearance of money the gallery or the artist will ship the goods directly to you.

Returns process
You may return the goods for refund providing that the piece is not a special commission.
You must advise us in writing within 14 days from signed for delivery, with your reason for returning the goods. Once we have agreed return of the goods, please despatch by insured recorded delivery within 7 days.We expect you to examine goods before signing for them to ensure that no damage has occurred during transit.
You will be refunded for the returned goods but not the postage and packing charge unless the wrong item has been shipped or the carrier had damaged the goods in transit.
It is your responsibility to ensure that the item is well packed and returned in its original condition.
The above does not affect your statutory rights.

Notes for artists wanting to submit work.

We are not inviting submissions of work at this time and Vision Gallery has moved from its permanent location and is now a pop-up gallery.
Please do not send original work to Vision Gallery. However you may email with your enquiry.

Artists exhibiting at Vision Gallery are automatically included on the site free of charge.Vision Gallery web address is advertised on our flyers and exhibition promotions and press advertisements. All items offered online must be for sale or repeatable to commission.

Charity links: supported charities in the past have included ARC Animal Rescue Centre, LOYO (Life of Your Own) supporting disabled young people to live inclusively in society and Hearing Dogs for Deaf People. Liz Hankins has painted the 2019/2020 CPRE Sussex charity Christmas card, which you can buy direct from CPRE Sussex